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Getting Google reviews can be really good for your business.
People check out Google reviews before they decide to use your services or buy from you. So, having some reviews on your Google Business Profile (GBP) is super important to make people trust you.
Google reviews can also affect how high up your GBP shows in searches and how many people actually choose to use your services. Plus, they can tell you if there are any problems with your customer service.
Now that we know why Google reviews are important, let’s talk about how to get them.
Asking for Google reviews is totally fine. Actually, Google likes it (as long as you do it the right way). Here are six things to remember when you’re asking for reviews on Google.
When you talk to customers or work with them, let them know early on that you care about their opinions and will be asking for feedback later.
Giving them a heads-up helps them get ready to share their thoughts. It also means they won’t be surprised when you ask for a review later, making it more likely they’ll leave one.
For example, if you provide a service, you could say:
“After today’s service, I’ll send you a link to share your thoughts on Google. Your feedback is important to us and helps us improve.”
By being upfront, you’re showing customers that you value their feedback and are committed to providing great service. This builds trust and respect between you and the customer.
When you ask for a review matters. Picking the wrong time can mean the difference between getting helpful feedback and being ignored.
Here are some things to think about:
If you want more reviews from your customers, make it as easy as possible for them.
People are less likely to do something if it’s complicated.
By making it simple for them to leave a review, you can get more customers to share their thoughts.
Luckily, Tapstar Pro makes it really easy to ask for reviews. You can generate a simple link from Google and link it with Tapstar Pro Google Review Stand that takes customers straight to where they can leave a review.
Just head to your Google listing settings and select “Ask for reviews.” From there, you’ll receive a link that you can effortlessly share with your customers. Additionally, we can assist you in embedding your link with your Tapstar Pro Google review stand or review card. This way, when people tap on it, they’ll be redirected to the Google review page, making it easy for them to leave a 5-star review for your business.
For more information, you can check out Google’s helpful support document on how to obtain Google reviews.
Always thank customers for leaving a review, whether it’s positive or negative.
Positive reviews highlight your business’s strengths and achievements. A simple thank you goes a long way in acknowledging these positive comments.
Negative reviews provide valuable insights and opportunities for improvement.
By addressing negative reviews promptly and sincerely, you demonstrate your commitment to resolving issues and striving for excellence.
Remember, genuine and timely responses are crucial in both cases.
Email is a very effective way to ask for a review on Google. Here are a couple of templates that might help you get started.
Example #1:
Hi [Name]!
I’m [Your Name] from [Company Name]. Thanks for choosing us! We hope you liked our [Product / Service]! Your support means a lot to us.
Would you mind sharing your experience online? Click here to leave a review: [Google Review Link]
Feel free to tell us:
What you liked about our [Product / Service]
How your experience was with [Employee]
Anything else you appreciated
Thanks for your time!
Best wishes,
[Your Name]
Example #2:
Hello [Name],
We appreciate having you as our customer! Could you give us some feedback on our [Product / Service]? Click this link to leave a review: [Google Review Link]
Thank you!
Warm regards,
[Your Name]
Texting people to ask for reviews is a good idea. Keep your messages short and to the point. Here are two examples of how to ask someone to review you on Google using text messages.
Example #1
Hey [Name], It’s [Your Name] from [Company Name]. Thanks for choosing us! Can you spare a minute to review us on Google? Just tap here: [Google Review Link]
[Your Name]
Example #2
Hi [Name], We value customers like you at [Company Name]! Could you share your thoughts on our [Product / Service] for others? Tap this link to leave a review on Google: [Google Review Link]
[Your Name]
This way is the most friendly and personal. It’s also awesome to talk to customers face-to-face if you can, because it helps you bond and make them more loyal. Here are some examples of how to ask customers or clients for Google reviews in person.
Example #1
Hey there, I’m [Your Name]. I often see you around here. What’s your name?
Great to meet you, [Name], and thanks for choosing our [Product / Service]. I’ll remember you!
Since you know us well, could you leave a review? You can do it by simply tapping this Tapstar pro review stand, and it’ll take you to our Google review page. It’s as easy as using Apple or Google Pay.
Example #2
Hey [Name],
Just a reminder: You can tap this stand to review our business (It just works like Apple or Google pay) And when you do, please mention my name since I helped you today.
Thanks for your time, and have a wonderful day!
We’ve covered the do’s, but there are also some don’ts when it comes to asking for online reviews.
Be honest: Never make up reviews or ask people to do it for you. Fake reviews can really hurt your business.
No pressure: Don’t push people into leaving good reviews. Let them say what they really think.
Use fair language: Don’t make people feel like they have to leave a positive review. Just ask them to be honest.
Respect privacy: Make sure you’re not sharing people’s private information when asking for reviews.
Don’t ask everyone at once: It’s okay to ask lots of people for reviews, but don’t ask too many all at once. It might annoy them.